Invoicing Hero

Create, send and track invoices in an instant

Customise our free invoice template. Send invoices to your customers directly from your Tide app. Keep track of payments on the go.

Free invoicing for small businesses

There’s no need for separate invoicing software.

With Tide, you can bill your customers directly from the Tide app and keep track of your invoices and payments whenever and wherever you’re online.

All your invoicing needs in one place

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Quick and easy

Create and send invoices on the go from your Tide app or Tide on the web

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Add your logo, set payment terms, write a personal message, add recipients in To/CC/BCC

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Add VAT if you need to

Choose a preset rate, automatically work out the VAT, use this for your VAT return

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Stay organised

Match payments to invoices, mark as paid and keep track of your payments with auto categories.

Get paid even faster. Try Invoice Assistant

Our mission is to help those who work for themselves. Invoice Assistant will streamline your invoicing and help you get paid on time too. For just £10 + VAT per month, enjoy:

  • Automatic chasing of payments
  • Automatic invoice matching
  • Two free Direct Debits every month

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Free invoicing for small businesses

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Freelancers and sole traders

Create professional digital invoices from the Tide app, from wherever you are

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Limited companies

Send personalised messages and manage your invoices on both mobile and web

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Growing businesses

Match invoices to payments and prioritise any overdue invoices at a glance

Invoicing is FREE for Tide members on all our membership plans: Cashback, Plus and Free

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Speed up your invoicing with Payment Links

Customer payments made simple! Revolutionise your invoicing with Tide Payment Links and get paid even faster. For a transaction fee of only 1.5%, benefits include:

  • Secure and hassle-free customer card payment option
  • Apply to all or individual customer invoices – you choose
  • Only get charged if the payment link is used
  • Available for any payment of £5 or more

From invoicing to getting paid in three simple steps

Select customer

Find your customer and update their details if you need to.

Business invoicing client hub preview

Choose payment terms

Add invoice line items and set a due date to help make sure you get paid on time.

Invoice due date selection

Personalise and review

Add your company logo and write a personal message, then check and send to your customer.

Invoice preview
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Invoicing is an absolute lifesaver when you need help to get organised. So many features, all designed to help make running your business easier. I'm invoicing customers before I leave the job!

A happy Tide member

Invoice FAQs


How do I cancel the Invoice Assistant?

Login to the Tide App
Select Invoice on the bottom menu
Then tap Manage at the top right of the screen
Select Features from the menu to get to the ‘Add-on’ screen
Select Invoice Assistant Active state
Select Cancel add-on and confirm in the next screen

What happens when I cancel the Invoice Assistant?

You can cancel Invoice Assistant at any time. If you cancel the Invoice Assistant, it will remain active for the remainder of the month in which you cancelled and you will not be due a refund for any fees charged for that month. If you wish to sign up for the Invoice Assistant again, you will need to wait until it is inactive. Remember, your Invoice Assistant subscription will renew automatically each month unless you cancel before the end of the month.

When is the Invoice Assistant billed?

As the Invoice Assistant is billed in advance, at the time of sign-up, you will be charged immediately for the remainder of your first month. Thereafter, your subscription will automatically renew each month. Subscription fees will be billed in the first week of each calendar month. Please ensure that there are suffient funds in your account prior to this.

Can I cancel an invoice after I’ve sent it?

Yes, Invoices can be cancelled after they have been sent. In 3 quick steps, here’s how you can cancel an invoice:

  1. Select the invoice
  2. Go to Actions > Cancel Invoice
  3. Review and send the email (your invoice won’t be canceled if you do not complete this step

NOTE: Invoices for collection via Direct Debit cannot be cancelled.

How much does the Invoice Assistant cost?

The Invoice Assistant is our Invoicing add-on. It costs £10+VAT per month and is billed monthly in advance.

How do I sign up for Invoice Assistant?

To sign up for Invoice Assistant, simply go into the Tide mobile or desktop app:

  • Select Invoice on the bottom menu
  • Then tap Manage at the top right of the screen
  • Select Features from the menu to get to the ‘Add-on’ screen
  • Select and then tap on Get Invoice Assistant
  • Then tap OK to confirm. We will send you an email to confirm your purchase

Is Invoice Assistant available to Sole Traders?

Yes. Invoice Assistant is available both for Limited Companies and Sole Traders. For £10 a month + VAT, you can get:

  • Automatic invoice chasing
  • Automatic invoice matching
  • 2 x FREE Direct Debits per month, powered by GoCardless

How do I create an invoice with Tide’s Invoice feature?

It’s easy. Open your Tide app and go to Invoice.

Start by editing your template then click Create a new invoice.

Add items, add VAT if you need to.

Check all the details then send it to your customer.

Is Tide’s Invoicing feature free?

Yes. Invoicing is free for all Tide members to use. You can create and send invoices, as well as customise them with your company logo.

Automatic invoice chasing and auto-matching, as well as two free Direct Debits powered by GoCardless per month, are available as part of the Tide Invoice Assistant feature, which costs £10 +VAT/month.

How do I create a draft invoice?

Updated: 19 February 2021

Currently, you can’t create an invoice and save it as a draft. But we’re building this! It will be ready later in 2021.

Can I amend/edit an invoice after I’ve sent it?

No. However we’re working on solutions so you’ll be able to edit invoices.

How do I change my name/address/email address in invoices?

Your details are automatically filled in for you.

In your invoice settings, you can change your email address.

If you’re a sole trader, you can change your name and address too.

If you’re a limited company, you can’t change your name and registered address because for legal reasons, the details on your invoices must match the details we have for your business.

To change your invoice settings:

  • In your Tide app, go to Invoice > Actions (top right)
  • Tap Settings

See also: How can I edit my invoice template?

How do I edit my invoice template?

Currently you can’t change the template design but you can change all of these in your invoice settings:

  • Company logo
  • Company name
  • Invoice address
  • Email
  • Phone number
  • Default due date

To change your invoice settings:

  • In your Tide app, go to Invoice > Actions (top right)
  • Tap Settings

Want to see how your invoice template looks?

  • In your Tide app, go to Invoice > Actions (top right) > Settings
  • Tap the PDF icon (top right)

How do I edit my customers' details?

It’s easy to edit your customers’ details. Here’s what to do:

  • In your Tide app, go to Invoice > tap Actions (top right)
  • Tap Customers
  • Tap on the customer whose details you want to change
  • Edit their details and save the changes

How do I add VAT to an invoice?

To add VAT to invoices you create in your Tide app, you’ll need to add your VAT number to your profile. Here’s what to do:

  • In your Tide app, go to More > Profile
  • Tap your trading address
  • Add your VAT number

After that, when you create an invoice, you’ll be able to choose the VAT rate for each invoice.

How do I match an invoice to the payment?

  • Go to Invoice
  • Select an invoice and tap Actions
  • Tap Mark as Paid
  • Select the relevant transaction and tap Confirm
    You can match invoices to payments you received in the previous two months.

That’s it! Easy.

Or you could make use of the Invoice Assistant add-on for only £10/mth and the matching and chasing of invoices will be done automatically for you. You will also receive 2 free Direct Debits per month, powered by GoCardless. Tide’s Invoice Assistant is available to both sole traders and limited companies. See the Invoice Assistant terms and conditions for further details.

How do I mark two or more invoices as paid?

  • Go to Invoice
  • Select an invoice by long-pressing, or go to the Actions menu (top right) and choose Select.
    You can select up to 100 invoices.
  • Tap the ✔ to mark the invoices as paid

Can my customer pay an invoice by card?

Updated: 19 February 2021

Currently this option isn’t available with Tide Invoicing. But we’re building it! We hope it will be ready later in 2021.

If your customer wants to pay an invoice by card, they’ll need to get in touch with you directly.

What improvements to Invoicing have Tide made recently and what are the planned enhancements?

Updated: 17 January 2022

Plenty! Did you know that Invoicing was one of the first features we built for the Tide app? It’s one of our favourite features.

In 2021, our dedicated Invoicing team launched these enhancements:

  • Ability to add units to invoices
  • Automated invoice reference numbering
  • Ability to add a custom due-date
  • Ability to create invoice drafts
  • Ability to add a note
  • Ability to add a footer

All future improvements are all prioritised based on feedback from our members

Payment Links

What kind of card payments can I accept for my invoices?

Payments made by Visa, Mastercard debit and credit cards are accepted.

What do the various onboarding status types on the Terms and Conditions page mean?

The meaning of the different status types is as follows:

  • Available – You will see this status if you have not yet been onboarded to use Payment Links
  • Pending – This means your onboarding process to use Payment Links is underway between Tide and our payment provider
  • Active – You’ll see this status when you have been successfully onboarded and Payment Links is available to use
  • Unavailable – If you see this status, it means that your member access has been deactivated, usually as a result of regulatory obligations that we have to comply with. Should this occur, then our Member Support team will work with you to resolve the issue.

In which currencies can I accept payments?

At present, although payments can be made using cards issued outside of the UK, payments can only be made in GBP for Tide Payment Links. However, we plan to extend the feature to include other currencies in the future.

Is there a minimum or maximum payment amount per transaction?

There is no maximum payment limit per transaction and the minimum amount is just £5.

How can I access funds once the payment is processed?

The amount will be directly credited to your Tide Business Bank Account within 3 working days. No action is required from you. 

How do I check if a payment amount has been added to my Tide Business Bank Account?

You can check your Tide account at any time and you will also receive notifications on your mobile device. 

How can I avoid a chargeback request?

The best way to avoid chargebacks is to ensure you know your customers well and exchange clear communications with them.

Other top tips include:

  • Make sure the description of the goods and services you provide are clear and there is no room for them to be misinterpreted.
  • When a sale is made, make sure all your communication is clear and replies to your customers are sent promptly.

How do I know if I received a chargeback request?

If you have received a chargeback, then our Member Support team will contact you by email to advise you of this and to explain how you can dispute it, as well as what documentation you will need to provide. 

How will I be charged for a chargeback request?

There is a £10 fee to have a chargeback request investigated and processed, irrespective of outcome. This is because a separate investigation will be carried out for each request.  The fee will be debited from your Tide merchant account when a chargeback request is received.

Will I be charged for a refund and how long does it take for a refund to reach my customer?

It takes on average 3-5 working days for your customer to receive a refund. You will not be charged for a refund, but when you refund a payment to a customer, the fees paid on the original transaction will not be refunded to you. 

What is a chargeback?

A chargeback happens when your customer disputes a card payment made using Tide Payment Links. It can be for either the full or partial amount of a transaction. If a chargeback request is raised by the customer, the money will be subtracted from your merchant account.

It is possible to challenge a chargeback. To do this, you will need to provide all necessary supporting information to Tide Member Support within the agreed timelines. Please refer to the Tide Payment Links T&Cs for further details.

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